User Terms

Welcome to WabaMarketing.com (A unit of Purplematics Tech). These Terms and Conditions ("Agreement") govern the use of WhatsApp, bot, and agent services provided by WabaMarketing.com ("Company," "We," "Us," "Our") to users ("You," "Your," "User"). By accessing or using our services, you agree to comply with these terms. 1. DEFINITIONS WabaMarketing.com ("Company"): The platform providing WhatsApp-based automation, bot, and agent solutions. User ("You"): Any individual or entity using WabaMarketing.com’s services for communication, inquiries, or transactions. WhatsApp Business API ("WABA"): The official WhatsApp Business API service for business interactions. Bot Services: Automated chatbots that provide responses and workflow automation via WhatsApp. Agent Services: Live chat and human-assisted communication via WhatsApp. 2. ACCEPTANCE OF TERMS 2.1 By using WabaMarketing.com services, you confirm that you are at least 18 years old or have parental/guardian consent. 2.2 If you do not agree with any part of these Terms, you must discontinue use of our services. 3. USE OF SERVICES 3.1 Permitted Use: Our services enable users to interact with businesses via WhatsApp bots and human agents for customer support, inquiries, and transactions. You agree to use the services only for lawful purposes. 3.2 Prohibited Activities: Sending spam, abusive, or misleading messages. Using the services for fraudulent, illegal, or unauthorized transactions. Attempting to disrupt or harm the platform's functionality. 3.3 Consent & Messaging: By using our services, you consent to receive messages, including automated bot responses and agent communications. You can opt out at any time by replying with STOP on WhatsApp. 4. PRIVACY & DATA PROTECTION 4.1 Data Collection: We collect and process personal data (e.g., name, phone number, messages) to provide services. Data is stored securely and not shared with third parties except for necessary service functions. 4.2 User Rights: You can request data access, corrections, or deletion by contacting privacy@wabamarketing.com. WabaMarketing.com complies with applicable data protection laws, including GDPR and India’s DPDP Act. 5. SERVICE AVAILABILITY & LIMITATIONS 5.1 No Guarantee of Continuous Access: Services may be temporarily unavailable due to maintenance, technical issues, or WhatsApp API changes. 5.2 Third-Party Dependence: WabaMarketing.com is not responsible for disruptions caused by WhatsApp, internet providers, or other third-party platforms. 6. PAYMENT & TRANSACTIONS 6.1 Pricing & Payments: If using paid services, you agree to the pricing and payment terms displayed on the website. 6.2 Refunds: Refund policies vary by service. Please check the specific service agreement before purchase. 7. TERMINATION OF SERVICES 7.1 We reserve the right to suspend or terminate your access if: You violate these Terms. Your actions cause harm to our platform, vendors, or other users. 7.2 You may stop using the services at any time by discontinuing communication on WhatsApp. 8. LIABILITY & DISCLAIMERS 8.1 Limitation of Liability: We are not responsible for any losses, damages, or legal claims resulting from your use of the services. 8.2 No Warranty: Services are provided "as is" without guarantees of accuracy, reliability, or uninterrupted availability. 9. GOVERNING LAW & DISPUTE RESOLUTION 9.1 Applicable Law: This Agreement is governed by the laws of India. 9.2 Dispute Resolution: Any disputes shall be resolved through arbitration in Tamil Nadu, as per applicable arbitration laws. 10. CHANGES TO TERMS 10.1 We may update these Terms at any time. Continued use of the service constitutes acceptance of the revised Terms. For any questions, contact us at: support@wabamarketing.com